Next stop: customer satisfaction

Next stop: customer satisfaction

Mind the Gap - Part 3: Exceeding customer expectations is an obvious business imperative. But with large elements of satisfaction lying in the processes that deliver the product: ie, in the supply chain, satisfaction is far from guaranteed if those processes - and their underlying IT systems - are fragmented, isolated and inefficient.

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Mind the gap: fast track your business growth

Mind the gap: fast track your business growth

The economy has started on a journey of growth after a long delay in a deep recession, but growth is not always a smooth journey and will stretch existing processes and systems, creating gaps into which business will fall. Doing so will constrain growth at best and at worse may cause business failure.

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Mind the gap: growing with opportunities

Mind the gap: growing with opportunities

Now that the economy is growing and manufacture's, and broadly speaking, all of those in the supply chain sector are experiencing a flurry of growth and activity, businesses are changing gear and moving forward with new investments, plans and goals.

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Getting true customer satisfaction: the connected supply chain reaction

Getting true customer satisfaction: the connected supply chain reaction

Exceeding customer expectations is an obvious business imperative. But with large elements of satisfaction lying in the processes that deliver the product: i.e. in the supply chain, satisfaction is far from guaranteed if those processes – and their underlying IT systems – are fragmented

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Connecting your supply chain

Connecting your supply chain

Mind the gap - Part 2: Supply chains comprise of many elements, which need their own specialist management systems. These need to report the ‘big picture’ but they need also to be constantly and frequently connecting to each other

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Are your systems the full ticket?

Are your systems the full ticket?

Mind the Gap - Part 4: In previous White Papers in this series we have looked at the ‘gaps’ that commonly exist in manufacturing and supply chain IT systems. 41% of finance professionals in manufacturing, for example - are wholly or largely reliant on manual systems or at best on spreadsheet-based applications.

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Fast track your business growth

Fast track your business growth

Mind the Gap - Part 1: To fast track growth, businesses need to mind those gaps and cope with the ‘growth challenges’. This requires systems and processes that offer total visibility, close control, and the ability to recognise and react to changes in close to real time.

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Business Intelligence is key for working smarter

Business Intelligence is key for working smarter

It is vital that each manager knows whenever a problem exists and is working from the same supply chain data without gaps or silos of information. Achieving supply chain systems that give your organisation the complete picture requires integration and connectivity.

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Burts Potato Chips

Burts Potato Chips

Burts Potato Chips has a passion for great taste. The quest for the perfect British potato chip started 15 years ago with one single fryer and bags of enthusiasm.

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King of Shaves

King of Shaves

Created in 1993, King of Shaves is currently celebrating its 20th anniversary. It's now regarded as a cool challenger brand to the established shaving duopoly.

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Palletways

Palletways

Palletways has a keen understanding of the importance of value in a commodity market ...

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Condor Ferries

Condor Ferries

Condor Ferries' goal is to run its floating retail operation at optimised stock levels ...

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DBD Distribution

DBD Distribution

DBD Distribution is the leading distributor of kitchen appliances in the UK.

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Alywyn Investments - Body Shop

Alywyn Investments - Body Shop

The Body Shop® is the original, natural and ethical beauty brand.

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Lufthansa Technik Landing Gear

Lufthansa Technik Landing Gear

Lufthansa Technik Landing Gear Services Ltd is a leader in the repair and overhaul of aircraft landing gear, flap tracks and carriages and related components.

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Surepharm Services Ltd

Surepharm Services Ltd

Surepharm Services Ltd, is a contract manufacturer for pharmaceutical products. The business makes hundreds of unique solid dose tablets and packs at any one time.

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Paddock Gear and Engineering

Paddock Gear and Engineering

Paddock Gear and Engineering Ltd are precision manufacturers of gears for the power transmission industry.

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Fullex Locks

Fullex Locks

A leading manufacturer of high security multi-point locking systems Fullex Locks Ltd is a Midlands-based manufacturer of...

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