Wouldn't it be great if you didn't have to re-key engineer job information into your computer system?
Over 100 companies use our tightly integrated field service management software to streamline information flow between field, stock, support and finance.
Ensure all chargeable work and contract renewals are accounted for in one system. When tracking engineer time, the exact labour charges can be calculated and applied where the contract specifies. Our integrated field service management software allows you to streamline information flow through your internal and external teams. Save time, money and provide superior service every time.
• One screen for call management - Up-to-date case history, faults, credit limits and details of overdue items are pulled through from your finance system, allowing operators to work at speed with confidence.
• Connect your office & field - Maximise your resource allocation, job scheduling and promote effective collaboration between the office and field.
• Empower customers & engineers - Logging on to a secure website enables customers to enter call information directly and check job progression enhancing customer experience while shifting away the pressure on your call centre.
• No re-keying, no mistakes - Tight integration allows a smooth and accurate flow of information between your machines and back office, allowing invoicing to take place without any duplication of information or effort.
Access Service Manager really is a business critical solution for us and I am confident that it will continue to provide impressive returns on investment for us.
Stephen Tate, Copy IT Digital Solutions