Support

A fresh approach to support

At Access Alto, we've got a fresh approach to support that we believe is the best in the industry.

 

Fully qualified technical support

Fully qualified technical support

We attract experienced, qualified engineers with good communication skills to our headquarters in the UK and US, and then continue to train them to the highest levels. We won't filter your calls or emails with unqualified 1st line staff or call centre gatekeepers.

Expect to get straight through to qualified IT pro's obsessed with solving your problems, fast. We do not have Junior Technicians or Gatekeepers. We nurture the best technical talent so you get the best know-how. It's a huge difference between us and the competition.

Our team are available 24 hours a day and the end result is exceptional support that we know you will love. Put us to the test now by calling our Support Heroes to see how we can help.

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Technical Account Manager (TAM)

Another pioneering feature is our technical account managers. Along with your personal account manager, Access Alto assign a TAM to make sure you always have a named technical contact within the organisation. They will be your first point of contact for technical resources, able to put you in touch with the right in-house technical staff, and to ensure that any technical queries are followed through to completion.

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Technical Account Manager (TAM)
30 Day Money Back Guarantee

30 Day Money Back Guarantee

If you're not happy, we're not happy. That's why we offer a no quibble 30 day money back guarantee. If you are less than delighted with the service we offer in the first 30 days for any reason, you can cancel and receive a full refund on your hosting fees. There will be no questions asked other than what we can do better next time.

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100% Uptime Service Level Agreement

Whichever products you choose, our 100% uptime SLA guarantees your service will be available 100% of the time, or your money back. And if we were ever to make a mistake, we would reimburse you immediately – probably before you had time to ask. That’s our promise.

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100% Uptime Service Level Agreement