Customer interactions

Remove barriers and guarantee customer success with cross-channel interactions.

Call centre optimisation

Call centre optimisation

Easily customise your desktop application to display the customer information your agents need. aCloud CRM identifies the account associated with inbound calls by phone number and name, and uses this to flag all relevant customer information stored within the CRM.

Seamless integration with your finance and commerce solutions enables agents to assist customers with transactions, speeding up the payment process.

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Customer sentiment tracking

Monitor and engage with conversations customers are having about you on social media, quickly identifying sentiment. Route customer issues to the relevant member of staff as soon as they’re identified to build your reputation for prompt support.

Your sales and marketing teams can leverage social insights and quickly connect with customers, sharing information and documents in seconds to establish a new source of revenue.

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Customer sentiment tracking
Straightforward self-service

Straightforward self-service

Empower your customers by giving them direct access to a centralised knowledge base; allow them to search for support documents and answer frequently asked questions, saving valuable support time and resource. A self-service portal enables them to post questions and check the progress of their support queries.

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Detailed features at a glance

aCloud CRM gives you everything you need to create and nurture exceptional customer relationships. Accelerate revenue growth and increase customer lifetime value. Take advantage of cloud-based CRM software that helps you to run your business with speed and ease.

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Davin Broadbent

aCloud provided the assurance that we could safely develop our business around their software.

Davin Broadbent - Marketing Manager at Fraser Anti-Static