Easy-to-use service management solutions

Wouldn't it be great if you didn't have to re-key engineer job information into your computer system?

Over 100 companies use our tightly integrated field service management software to streamline information flow between field, stock, support and finance. Save time, money and provide superior service every time.

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Integrated service management

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Streamline your service streams

Our integrated service management solutions connect every element of your service operation and make it more efficient. From call centre to support, finance to stock, our solutions update in real-time, allowing timely information to pass between all your teams without rekeying.

Android integration

Two-way connectivity between office and field allows engineer schedules to be monitored and for engineers to issue stock, collect customer signatures and close jobs without returning to base. With information updating in real-time, paperwork and errors reduce; efficiency and productivity increase.

Optimise data collection

Using our unique workflow software, all the additional paperwork that gets generated at the customer's site can be captured electronically. Health and safety forms, testing checklists, follow-ups: none of this gets wasted but is collected at source, significantly reducing administration and providing a wealth of useful stats.

Why do customers choose Access ServiceManager?

One cockpit for call management

Manage a busy call centre with ease. A single, searchable management screen provides your users with an intutive cockpit for call handling. Up-to-date case history, faults, credit limits and details of overdue items are pulled through from your finance system, giving operators confidence when speaking with customers. On-screen colour indicators show the priority status of any call at any time and all calls are monitored against their contracted response times for ongoing analysis and improvement.

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