Wouldn't it be great if you didn't have to re-key engineer job
information into your computer system?
Over 100 companies use our tightly integrated field service
management software to streamline information flow between field,
stock, support and finance. Save time, money and provide superior
service every time.
Our fully integrated service management solutions connect every
element of your service operation and make it more efficient. From
call centre to support, finance to stock, our solutions update in
real-time, allowing timely information to pass between all your
teams without rekeying.
Two-way connectivity between office and field allows engineer
schedules to be monitored and for engineers to issue stock, collect
customer signatures and close jobs without returning to base. With
information updating in real-time, paperwork and errors reduce;
efficiency and productivity increase.
Optimise data collection
Using our unique workflow software, all the additional paperwork
that gets generated at the customer's site can be captured
electronically. Health and safety forms, testing checklists,
follow-ups: none of this gets wasted but is collected at source,
significantly reducing administration and providing a wealth of
Manage a busy call centre with ease. A single, searchable
management screen provides your users with an intutive cockpit for
call handling. Up-to-date case history, faults, credit limits and
details of overdue items are pulled through from your finance
system, giving operators confidence when speaking with customers.
On-screen colour indicators show the priority status of any call at
any time and all calls are monitored against their contracted
response times for ongoing analysis and improvement.
Manage multiple calls, allocations and office activity. Maximise
your resource allocation, job scheduling and promote effective
collaboration between the office and field. Each engineer has their
own graphical diary so you can immediately check their availability
and job schedule. Colour-coding and labelling enables you to
differentiate between different types of job (for example,
breakdowns, return to fit and service jobs) as well as any generic
business activity such as meetings and events.
See what work's due in, how long it's taking and how much it'll
cost. The Workshop module in Access Sevice Manager provides
visibility over chargeable parts, stock and labour together with
detailed WIP analysis. Once the item has been booked in, your
operators can refer back to any details entered by the call centre
or field engineer, making it easy to keep track. All chargeable
parts, stock and labour can be passed onto the customer via the
Access Service Manager Billing module.
Have the right parts and spares within easy reach. All parts can
be analysed into different locations to manage van stocks. Minimum
and maximum levels can be set on each part for different engineers
to help with stock replenishments. And with engineers on the road,
it's often more efficient for vans to meet up and swap stock as
opposed to returning to central stores. The van transfer facility
is a quick, easy and traceable way to manage and move stock
between vans and other locations.
Our PPM (Planned Preventative Maintenance) module makes it easy
to create flexible schedules aligning both customer and business
needs. Supporting correspondence is generated automatically,
ensuring customers are kept well in the loop regarding visits and
renewals. Choose from a fixed-term contract or generate schedules
on a job-by-job basis and build in additional extras such as
pre-paid breakdown call-outs with ease. For flexibility, PPMs can
be generated in advance.
Manage multiple equipment types across any number of sites. Cost
price and warranty information, resource costs and serial numbers
can all be accessed and analysed, helping you make informed
decisions regarding pricing and uplifts. All your customer details
are available within a few clicks, along with in-depth information
about each item such as serial numbers and SLAs. Full component
details can also be captured and component changes tracked and
Account for all renewals and chargeable activity, however
complex. The Billing & Renewals module in Access Service
Manager allows you to easily see the contract renewals due in any
given period and deploy renewal notices and invoices to ensure
nothing slips through the net. Setting rates is straightforward,
allowing you to account for jobs of any complexity. When it comes
to billing, you set the rules. Monthly, quarterly, however
you and your customers require it.
Meter Billing is created specifically for the needs of any usage
billed environment, such as the copier industry. A wide range of
charging methods are supported, giving your customers flexibility.
Tight integration allows a smooth and accurate flow of information
between your machines (both purchase and rental) and back office,
allowing invoicing to take place in the Access ServiceManager
Billing module without any duplication of information or
Logging on to a secure website enables customers to enter call
information directly and check job progression via visibility of
their call status. This simultaneously enhances the customer
experience while shifting away the pressure on your call centre.
Self-service brings similar benefits for engineers, who instead of
making extensive calls 'back to base' can simply log on to their
laptop or smartphone to view their day's jobs, clock on/off, close
calls and order parts.
Compatible with the Android ICS (Ice Cream Sandwich) 4.0 or
above solution, call information can now be viewed from a familiar
mobile or tablet interface. All your key procedures can now
be instigated by engineers such as creating & closing jobs and
requesting stock. Inbuilt clocking provides a detailed picture of
engineer activity while colour-coding provides an instant picture
of calls opened, pending and closed. Using electronic signature
technology, engineers can even close the job on the spot.
Some of our customers…
“Service Manager allows for complete traceability of parts used, and even quotes generated if required. This process is followed right through to an item being sent back to site.”