Call centre

Full call history is easily accessed from one searchable screen ensuring your call centre gives a fast, confident service. On-screen management alerts, colour-coded priority statuses and call centre KPIs drive continually improved response rates.

Work at speed with confidence

Full call history is easily accessed from one searchable management screen with drill-down for quick reference. Flashing icons advise when action is required, alerting your operators when customer accounts are on stop or loan equipment is overdue. These indicators also help with daily task management by indicating any outstanding calls that require attention.

Taking jobs

Your operators simply work through the logical screen layout, capturing all the data that the engineer needs to carry out the job, such as fault/failure codes. All jobs automatically receive a unique call number for traceability.

Call centre KPIs

On-screen colour indicators show the priority status of any call at any time. All calls are monitored against their contracted response times for ongoing management, analysis and improvement.

Further information:

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4 steps to selecting service management software

This structured approach to software selection will help you determine which solution best meets your needs. Covering everything from research to implementation, this useful guide also provides detailed coverage of service-specific functionality, such as meter billing & contract management tools, PDA integration and more.
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