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Service & contract management

Billing & contract renewals

A flexible rates schedule, encompassing everything from call out charges and labour rates down to fitting and travel charges enables you to account for all renewals and chargeable activity, however complex. You can easily see the contract renewals due in any given period and deploy renewal notices and invoices in your chosen format ensuring no contract is overlooked or forgotten.

Schedule of rates

Rates can be set at the smallest item of service to provide different charging structures to the same contract for different machines. This then makes it very straightforward to pick the appropriate contract charges depending on the work that's been carried out. The invoice wording can also be set against different types of service level agreement to automatically populate and format the invoice, bypassing the need for accounts department intervention.

Contract renewals

Enter the date range to ascertain which contract renewals are due within a given period in readiness for invoicing. You can produce renewal notices in as many different formats as your customers require and monitor their deployment in the period leading up to the renewal date. All rates and charges can be reviewed and easily adjusted prior to issuing the invoice.

Revenue recognition

You set the rules by which billing revenue is recognised so that advance billing is recognised monthly, quarterly or however you require it. The invoice is posted directly to the sales ledger for credit control and analysis whereas the income derived from it is posted into the relevant nominal period.

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