Telesales

Visibility of information

Increase the efficiency of repeat sales and speed up inbound order entry. The telesales management system provides at-a-glance visibility of customer sales history and generates outbound call lists instantly for easy prioritisation of tasks.

Repeat sales

Taking repeat orders is fast and easy. Simply define a list of products on an electronic 'order pad' template and enter appropriate re-order quantities based on customer buying history. When the customer phones in, your telesales staff can quickly retrieve the order pad and amend the quantities as required as the call progresses.

Call frequencies

You can assign a customised call frequency (including specific days of the week) to each customer. The telesales management system then generates an outbound call list for telesales operators to call and take orders. This ensures your customers always have what they need and helps build up a regular buying schedule with them.

Further information:

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