Workshop

See what work's due in, how long it's taking and how much it'll cost. The workshop management provides visibility of chargeable parts, stock and labour together with detailed WIP analysis for complete clarity over your profit line.

Keeping track

Once the item has been booked in, your operators can refer back to any details entered by the call centre or field engineer.

Chargeable elements

Your operators can elect whether the work to be carried out is chargeable or not. All chargeable parts, stock and labour can be passed onto the customer using the billing module. Timesheets are recorded against each engineer and contract for further analysis.

Quotations and authorisation

Quotations for work and parts that need customer approval are easily raised within the management system. You can also incorporate a level of authorisation, which requires a purchase order number to be entered before the work is carried out.

Non-contract equipment

A trade counter facility records all relevant customer details and equipment to be examined and introduces the item into the workshop. Any internal refurbishment can also be booked the same way. Parts and equipment no longer required by the customer, but successfully refurbished, can form part of available stock.

Reporting and analysis

User-definable codes can be selected for future reporting analysis to show the profitability of all work that has been carried out. The ability to view work due in, and current work in progress, together with accurate cost control and integration to the billing module, makes the workshop management module an essential part of service management.