Access Service Manager gives you full call history from one
searchable screen, giving operators all the information they need
to provide a fast, confident service. All responses are
automatically fed into the central system and monitored against
your KPIs to help managers constantly monitor and improve
performance. More
»
Managing multiple calls, jobs, allocations and all day-to-day
office activity is easy within Access Service Manager. An
easy-to-use graphical diary centralises all available resources so
that you can maximise your manpower and promote collaboration
between office and field.
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See what work's due in, how long it's taking and how much it'll
cost. The workshop module within Access Service Manager provides
visibility of chargeable parts, stock and labour together with
detailed WIP analysis for complete clarity over your profit line.
More
»
Always have the right parts and spares within easy reach. Access
Service Manager enables you to analyse stock by multiple locations,
manage van stocks and instigate 'swap swaps' en route to help
engineers reach more sites in less time.
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Access Service Manager enables you to create flexible PPM
(Planned Preventative Maintenance) schedules based on your
customers' exact needs. For example, choose from a fixed-term
contract, or generate schedules on a job-by-job basis building in
additional extras as required. More »
Quickly sift through complex information with Access Service
Manager and produce reports in a format that's right for you.
Choose from a comprehensive suite of reports, which can be tailored
to meet your needs.
In addition, dashboards provide an at-a-glance view of your key
business activities; from individual performance against targets or
average time - to responding to client to stock levels within your
workshop or general trends in the business. Reports can be
investigated to find out from where the underlying data, trends and
statistics originate. More »
Manage contracts as profitably as possible. Access Service
Manager gives you on-demand analysis at the most detailed level,
helping you make informed decisions regarding contract pricing,
renewals and uplifts.
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Create flexible rates schedules, encompassing everything from
call out charges and labour rates down to fitting and travel
charges. Access Service Manager enables you to easily see the
renewals due in any given period and deploy renewal notices and
invoices in your chosen format.
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Ideal for any industry that needs to track meter charges, the
meter billing module within Access Service Manager caters for an
unlimited number of paper sizes/counter readings and is suitable
for both rental and purchase models. More
»
Access Service Manager provides powerful two-way integration
with field-based applications such as PDAs and internet portals,
meaning information can be logged directly by the engineer and/or
customer and progressed through the central system without
re-keying. More
»
Access Service Manager makes it easy for you to capture
information across your company with Workflow Forms. Design forms
to capture the information you need, and set up security and
permission alerts to ensure the appropriate approvals are issued
throughout the process. By using Workflow Forms, you enter that
information in one place; the system automatically saves, updates
and sends that information to the next step in the process. Tasks
that would normally require accounts intervention or specialist
knowledge, such as requesting a new supplier code, can now be
instigated by any authorised user. More »
Access Service Manager helps you store, search and find
documents fast. Keep all documents, regardless of format, in a
central store with links to client, supplier or project records.
Find documents with powerful search tools including tags, keywords
and content search. Control who has access to areas of storage,
document types or individual documents, and keep full audit/version
history to ensure you track every movement and document
update. More »
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