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Service & contract management

Contract management

Contracts can easily cater for multiple pieces of equipment across multiple sites. Key criteria, such as cost price and warranty information, resource costs and serial numbers, can all be accessed and analysed, providing the management information needed to make informed decisions regarding contract pricing, uplifts and profitability.

Contract detail

Allocate a Contract Code, Status and Contract Type against each contract. View all customer details within a few clicks, such as multiple addresses/current location, invoice address and original address down to machine level. Alternative addresses can be stored for an 'end user' if this is not the billing account.

Machine detail

In-depth information relating to each machine can be recorded and searched. Details include: serial number, asset tags, machine type, SLA information and warranty periods together with a number of user definable fields for extra information.

Components list

Additional levels enable further information to be stored, tracking management information such as cost price, quantities, serial numbers, warranty detail and more. The system will prompt you when parts are being used to add to, or replace from, the components list.

Contract profitability

Cost prices, including labour, parts and spares, are stored against all chargeable contract elements. A cost can be directly attributed to a contract for maintenance contracts yet to be carried out. Profit reports provide you with the required management information to make informed decisions regarding contract pricing and uplift upon renewal.

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