Customer service new appointment

Harpenden, UK - 31st July 2008 - Leading Hertfordshire software reseller and developer, Armstrong Consultants, has boosted its customer service and support department with the appointment of Robert Packwood in the role of Customer Service Manager. In addition, Armstrong has expanded across all areas of the company with the recruitment of seven staff. 

Robert's main role at Armstrong Consultants is to be the primary point of contact for both customers and staff in the expanding support department at senior management level. As well as the day-to-day management of the 17-strong support team, he will also be involved with projects throughout the sales, development, delivery and sign off stages to ensure that the support team are familiar with all aspects of customer accounts.

Chris Bayne, Managing Director at Armstrong commented: "Robert brings a wealth of experience in project management and team leadership in the IT sector to Armstrong. With over 1,000 supported customers, our support department is a key area of the business and with Robert's leadership we are confident that we will continue to maintain the high standard of customer service that our clients expect and to really differentiate ourselves as the reseller of choice for our customers."

Robert joins from Connect Support Services, based in Canary Wharf, where he led the 30-strong support team responsible for various Microsoft platforms, Blackberry and networking issues. Prior to this he also gained a broad overview of the IT sector at Hydra Solutions and Fresh Egg. Robert has a BSc (Hons) Political Science from the University of Hertfordshire and is currently relocating to Hertfordshire from Worthing with his family.

Robert added: "As a team that is expanding all the time we need to meet the challenges and changes that this presents. It is my job to ensure that we have relevant and contemporary process and procedures in place to meet the growing needs of our customers. This is an exciting time for Armstrong and presents a great opportunity for everyone involved to really stand out as the market leader for the services we provide.

"I was attracted to Armstrong as it seemed a relaxed yet professional environment to work in and I wanted the challenges that a new team and a new product would present".

In addition to Robert's appointment, Armstrong has also made appointments across all areas of the company. These are:

David Abbott - Quality Assurance
Chris Monney - Senior Programme Developer
Zamir Patel - Support Engineer
Dee Kirk - Project Co-ordinator
Paul Butler - Project Implementation Consultant
Ross McKinnon - Project Implementation Consultant
Shakir Tribak - Junior Sales Consultant

 

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PR1081/ACL