Access unveils new Dashboard solution at Service Management Expo

Colchester, Essex - 17 September 2009 - Access, the recently re-branded mid-market consultancy and business software developer, will showcase its new Dashboard solution and latest fully integrated service management portfolio at Service Management Expo, which takes place at the Birmingham NEC, 22-23 September.

The web-based Dashboard quickly turns raw real-time data into customisable visual charts and graphs, helping businesses cut through complex information. It allows trends to be easily identified via a simple traffic light system and comparisons to be made between information based on different databases beyond the finance system such as Oracle, Microsoft Access and Microsoft SQL Server and flat files like Excel. This information can be pulled together in single charts to allow comparisons, for example, between CRM and sales data.

Ket Chauhan, director for Access, commented, "This organisation-wide solution provides instant access to critical business information with the ability to drill down to the level of detail that's meaningful to the individual. Because it's web-enabled, it also means information can be accessed on the move, which is vital in today's business environment where every second counts."

He continued, "KPIs can be allocated to individuals and teams across the organisation and progress tracked and monitored in real time. This allows more time to be spent analysing data and trends or addressing any issues, rather than data-gathering and administration. This can only be good for the business."

Alongside the new Dashboard solution, Access will be demonstrating its latest service management portfolio. This integrated solution helps businesses to automate processes and manage complex schedules, track outstanding jobs, raise quotations, match engineers to the most appropriate jobs, provide call support, and ensure chargeable work is accurately billed for - all from one system. It also offers a customer self-service facility over the web, saving hours of manual processing by speeding up the availability and analysis of information.

Ket concluded, "The solution allows businesses to be much more time efficient and take a more coordinated approach from ensuring there's greater control over daily tasks to making sure KPIs and performance measures are being achieved. Efficiency is also paramount to help maintain and improve customer experience and service levels. This wouldn't be possible, given the growing complexities faced by mid-market organisations, without the right systems in place."

For more information on Access, its consultancy and software solutions visit Hall 10, stand 720 at the exhibition. Alternatively, contact Gareth Evans on 01582 465100, email info@theaccessgroup.com or visit www.theaccessgroup.com.  

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About Access

• Access is a business-led consultancy and software developer, serving the mid-market.
• Consulting services are backed by 65 accredited consultants, providing business software expertise. They operate nationally out of nine offices in the UK and Ireland.
• The software portfolio provides solutions to meet the needs of the whole organisation, helping to reduce complexity and increase efficiencies at every level. In addition to accounting and finance, Access also offers manufacturing and distribution, professional services automation, carbon emissions measurement, reporting, payroll, document management, service management and CRM solutions.
• Accreditations and memberships:

• Microsoft Gold Certified Partner
  • Institute of Chartered Accountants in England and Wales (ICAEW)
  • Business Application Software Developers Association (BASDA)
  • HM Revenue & Customs: Payroll Standards Scheme
• Awards 2008:
  • Accountancy Age Award for the best 'Mid-tier Software Package'
  • SIFT Media Software Satisfaction Award, for the second year running, in the category of best 'Mid-Range Software'

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