Access showcases latest solutions at Service Management Expo

Colchester, UK - 03 August 2010 - Access, the mid-market consulting, software and solutions company, is showcasing the latest version of Access Service Manager at the Service Management Expo 2010. This integrated solution helps businesses to automate processes and manage complex schedules, track outstanding jobs, raise quotations, match engineers to the most appropriate jobs, provide call support, and ensure chargeable work is accurately billed for - all from one system. It also offers a customer self-service facility over the web, saving hours of manual processing by speeding up the availability and analysis of information. 

Following the success of the solution at the 2009 event, Access returns with a version upgrade.  The latest update includes; a customer postcode address search wizard, an improved call logging facility which suggests the nearest skilled engineer, and enhancements to the engineer database which generates a purchase order in Access Dimensions when using a sub-contractor. 

Ket Chauhan, director at Access, said, "The Access Service Manager solution allows businesses to be much more time efficient and take a more coordinated approach; from ensuring there's greater control over daily tasks to making sure KPIs and performance measures are being achieved. Efficiency is also paramount to help maintain and improve customer experience and service levels. This wouldn't be possible, given the growing complexities faced by mid-market organisations, without the right systems in place." 

For more information on Access Service Manager visit stand 610, call 0845 345 3300 or visit www.theaccessgroup.com. Alternatively, keep up-to-date by following Access on twitter, @theaccessgroup.

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