Access Accounting cuts average waiting time for support calls

Colchester, UK - 21st May 2007 - Access Accounting has announced another successful payroll season, with an average waiting time of just one minute for customer calls to be transferred to an in-house support specialist.

Lyndsay Bower, financial controller for Editworks, a professional broadcast post production services company based in London, commented, "The Year End instructions sent out by Access were very comprehensive and easy to follow. When I did need to contact them, I was put straight through to a technician who solved the problem immediately. The service was simply excellent."

The payroll season is a very demanding period for many companies, particularly in the smaller accounts department. Chris Chapman, payroll officer for the iconic denim brand, Lee Cooper, praised the high level of support she received, "The customer service at Access is second to none. They are immensely helpful, extremely thorough and efficient; they never make you feel that you're wasting their time. I always know I can pick up the phone and get an answer to any question pretty much straight away."

Access Accounting, developers of the Access Payroll software solution, launched its planning and resource allocation strategy back in November in order to provide the best response times and staffing levels.

Kevin Misselbrook, customer services director for Access Accounting, commented, "We place great emphasis on planning as carefully as possible in order to meet demand. All of our staff attended the HM Revenue & Customs training course; it is part of our policy to invest heavily in our staff so we can provide the highest level of customer support possible."

For more information on Access Accounting and its software portfolio, please telephone 0845 3453300.

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