Service & contract management

Effective call management and resource scheduling, maintaining contracted service level agreements and accurate billing are all essential for outstanding service.

We automate your entire back office call centre, enabling your team to record, manage and close calls while calendar scheduling functionality makes it easy to allocate staff to contract jobs. Self-service portals ensure that your customers have complete visibility over call progress and job statuses.

Remote service engineers use hand held computers to download schedules and upload activity while integration with the sales ledger ensures swift, automated billing and contract renewals.

This solution is suitable for a wide range of industry sectors such as air conditioning services, print equipment, photocopier companies, IT and telephony providers and industrial plant sales.

Find out the full story about our solution »

Find out how Copy IT Digital Solutions Ltd benefited from our solution »