Phase 4 - implement

Our consultants follow a 4-phase, 12-step process designed to support you throughout the complete life of your project, from software selection through to go-live and beyond.

Phase 4  - implementation - consists of 3 steps:

• Step 10: Go live
• Step 11: Support handover
• Step 12: Post project review.

Step 10: Go live

The test system is converted into a live working environment ready for the processing of real-time business transactions. This is managed by a pre-agreed go-live check list to ensure all possible circumstances are considered and addressed.

We will be on-site to answer your questions and support your users throughout this time, helping them to get maximum clarity and impact from the software as they become increasingly confident.

Step 11: Support handover

We prepare a handover document and deliver it to our ongoing support team. This document contains all the information our support consultants need to answer any future queries you may have.

Step 12: Post project review

Your experience is extremely important to us. Shortly after you go live we will request feedback on your experience of the implementation process to help us further refine our delivery processes. We then agree sign-off for the project.