Customer Success Portal
The Access Customer Success Portal has been designed to help you get the most from your software investment. Our teams create and maintain a wealth of content to support your investment in our products and to help you achieve your business outcomes.
Log in to your portal
As well as providing a more tailored experience and access to our Community and FlexPoints library, the logged-in experience also provides registered support contacts with access to our support engineering team.
Find answers to your questions
We have made 90% of our content public to help you find answers to your questions as quickly as possible. Browse the guest experience, select a product and use the intelligent search to find answers to your questions.
FAQs
Here is a list of our frequently most asked questions
How do I register for a Customer Success Portal account?
If you do not have an account already, you can register here: https://accessgroup.my.site.com/Support/s/login/SelfRegister
Once you’ve submitted your registration, you’ll receive an email asking you to choose a password. Your registration request will then be processed by our administration team. Once your request has been actioned, you’ll receive a second email welcoming you to the Customer Success Portal. The welcome email contains some useful links that explain the functionality available to you in the Customer Success Portal.
How do I raise a support case?
Registered support contacts within your organisation will have access to the support engineering team. If you are not a registered support contact, you can use this page via the logged-in experience to help identify who from your organisation is. They will be able to raise a support case for you.
How do I receive permission to raise a support case?
The fastest way to be given permission is to ask someone with existing permission to raise a support case so you can be added as a support contact for your product.
You can view a list of current support contacts by opening this page and selecting the relevant product.
If there are no existing authorised support contacts, please reach out to [email protected]
Important notice!
We are experiencing a high volume of requests and as such our usual response times have been impacted. If your query is urgent, please contact your Account Manager, Customer Success Manager or raise a support case as appropriate.
I’ve tried to reset my password but I've not received a password reset email. What should I do next?
Please open the password reset page here and enter the email address you have registered to the Customer Success Portal with. If you don’t receive an email within 5 minutes, please check your junk and/or spam folders.
In the vast majority of cases, emails are being blocked by an IT or email client rule or feature – if you require further assistance, please contact [email protected]
Important notice!
We are experiencing a high volume of requests and as such our usual response times have been impacted. If your query is urgent, please contact your Account Manager, Customer Success Manager or raise a support case as appropriate.
I’ve tried to login but my account is disabled. Who should I contact?
Please reach out to [email protected] for your account to be re-enabled.
Important notice!
We are experiencing a high volume of requests and as such our usual response times have been impacted. If your query is urgent, please contact your Account Manager, Customer Success Manager or raise a support case as appropriate.
Is single sign on (SSO) available between Access Workspace and the Customer Success Portal?
Yes. Please follow the setup steps outlined in this article: https://accessgroup.my.site.com/Support/s/article/Access-Workspace-Enable-single-sign-on-for-Access-Workspace-and-the-Customer-Success-Portal
