New Returns Management module will help guard against fraud

It's great to finally see the release of our new returns management software, helping customers keep a close track of returned items and credit note requests. With fraud and stock loss a big burden on mid-market organisations, this will give businesses the control and visibility they need over their returns processes and help to stop stock, and hence cash, haemorrhaging from the business.

It will also improve the service that their customers receive. Organisations will be able to process returns easily and accurately in real-time providing either a credit note or sending replacement goods. As each request is processed, Dimensions generate a unique authorisation code and returns document. All goods being returned can be flagged as 'damaged' and written off or 'validated' and returned to stock, and replacement goods can be processed at any time. All of this helps to encourage customer satisfaction through a consistent and efficient returns approach.

Information, such as the reason for return, order numbers, quantity details and anticipated receipt dates, is captured and routed to the returns management screen. This provides a high-level view of everything being processed, with the returns record providing easy access to both critical timing and product information.

Not only will the module provide an efficient and accurate frontline service, with full control and security, it also helps businesses to analyse product performance. As a result, organisations can respond rapidly to changing business drivers, helping them to enhance the service they provide - as well as cutting down on the occurrences of fraud.

What we wanted to do was help businesses reduce the likelihood of fraud and stock loss and the threat it poses to their operations. It's a challenge that I hope this module will go some way to overcome. I believe technology is a key enabler to improving efficiencies within business and hence, increasing cashflow and ultimately, the bottom line.

Stuart Allsopp
Innovations Director